Kathy-Anne “KAM” McManus is Chief Customer Officer at CDK, leading post-sales teams across professional services, customer success, learning services, customer care, and consulting. KAM drives customer satisfaction, retention, and loyalty while maximizing the value of CDK solutions and improving NPS and operational efficiency. Previously, she served as Avid Technology’s first Chief Customer Experience Officer and has held senior leadership roles at Adobe, Amdocs, Ericsson, and Telstra. With over 30 years of experience and work across three continents, she brings deep expertise in business process change and global customer success strategy.