Renewal and expansion ownership isn’t one-size-fits-all. What works in early-stage companies often breaks at scale, and enterprise models come with their own complexity. This interactive roundtable gives customer leaders space to compare how different organizations structure renewal and expansion ownership across sales and CS, based on company maturity, product complexity, and team evolution. Through the discussion facilitated by our expert speakers, participants will explore what’s working, what’s creating friction, and how teams are redesigning handoffs, incentives, and accountability to improve customer and revenue outcomes. We will focus on: - How ownership models evolve with company maturity - Different ways to structure renewals and expansions across sales and CS - Common friction points, and how to address them - Practical examples from peers across different growth stages - Ideas to better align teams around customer and revenue outcomes