Kendra is a results-driven leader with over 15 years of experience in account management, client engagement, and people and project leadership. She specializes in partnering with regional, national, and academic health systems, as well as Fortune 500 and Global 1,000 organizations, to improve operational efficiency and effectiveness. With deep expertise in healthcare—including market dynamics, hospital billing, claims, and provider networks—she is known for her ability to quickly master new domains and influence across complex, matrixed environments. Currently serving as Vice President of Customer Success, Kendra is the founding client success leader at a global healthcare technology firm, where she oversees the full customer lifecycle for state-based health information exchanges (HIEs) and accountable care organizations (ACOs/CINs). She manages a $20M+ book of business, driving retention, expansion, and executive engagement during a period of organizational growth and transition. A trusted advisor to C-suite leaders, Kendra aligns products and services with client priorities while partnering cross-functionally to solve complex challenges and enhance outcomes. Recognized as a collaborative and respected leader, she is passionate about building high-performing teams and coaching others to succeed.