How can customer success leaders leverage AI to anticipate customer needs, prevent churn, and deliver proactive, high-value engagement? This panel explores the cutting edge of AI in CS, from AI agents and co-pilots that assist CSMs to predictive analytics that surface risk and expansion opportunities before they happen. Executives will hear how to operationalize AI for smarter decision-making, elevate team performance, and create measurable business impact. We will discuss: - Implementing AI agents and co-pilots to augment CSMs without replacing them - Using predictive analytics to forecast churn, identify expansion opportunities, and guide interventions - Translating AI insights into actionable strategies for retention, growth, and customer satisfaction - Overcoming challenges in adoption, data quality, and change management See how top CS leaders are turning advanced AI into a practical, day-to-day tool for delivering value, building stronger customer relationships, and making smarter business decisions.