Ben approach to Customer Success leadership is built on two things: coaching and accountability. He is passionate about building excellence in his people and organization, developing the next layer of leadership from within. As an experienced strategy and digital marketer, he manages and expands executive-level relationships, currently creating Dynamic Yield's core personalization frameworks and philosophies guiding their customers to success. The result is predictable revenue: consistent positive retention year over year, and a proven ability to build best in class Customer Success teams—taking customer health scores (NPS) from failing to best-in-class.