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August 20, 2026
Boston

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What's on
August 20
August 20
August 20
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
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09:15
Main stage
Positioning customer success as the engine of revenue and operational strategy
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09:45
Main stage
Growth without headcount: Leveraging automation to scale impact and reduce cost-to-serve
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10:15
Main stage
Segment smarter, renew better: Personalizing the renewal journey for retention and growth
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11:00
Exhibition & networking
Coffee break
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11:30
Main stage
Panel | Beyond post-sales: Owning the customer journey from first touch
Kate Walsh, Chief Customer Officer, Multiplier
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12:15
Main stage
Fireside chat | Build or buy? Inside the realities of evaluating and contracting a digital agent
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12:45
Exhibition & networking
Lunch
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13:45
Main stage
Roundtables | Building customer-facing teams customers trust
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14:30
Main stage
Panel | From hype to hard numbers: Proving the ROI of AI across the customer function
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Balancing customer outcomes with business realities at the executive table
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16:15
Main stage
Fluent in finance: Connecting KPIs to unit economics, profitability, and valuation
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16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
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17:00
Exhibition & networking
Networking happy hour
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Apply to attend

in Boston

We’re bringing together forward-thinking Chief Customer Officers and senior executives redefining customer strategy for a day of unrivaled networking, learning, and discussion so you can:

- Advance your AI strategy to drive performance, productivity, and customer impact.

- Elevate the role of the customer function through sharper cross-functional alignment.

- Build a network of C-suite customer peers in structured spaces designed for candid, high-value conversation.

-Translate customer-centric ambition into enterprise-wide action with frameworks and examples you can take back to your team.

Boston
August 20, 2026

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