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Dev
Worah
Chief Client & Growth Officer
SoftServe
A seasoned AI and Fintech executive with 27+ years of leadership in digital consulting and financial services, Dev has partnered with Fortune 500 companies and high-growth startups to drive market expansion, digital innovation, and measurable outcomes to build lasting relationships and solutions that deliver real impact. As an award-winning go-to-market (GTM) strategist and business builder, he's led global teams and portfolios, scaled strategic partnerships, and driven profitable growth through differentiated solutions and value-based client engagement. Recognized as a thought leader, Dev engages in executive forums, industry boards, and fintech communities to share insights and help shape the future of AI-powered business.
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20 August 2025 14:30 - 15:15
Panel | From hype to hard numbers: Proving the ROI of AI across the customer function
AI investment is accelerating but proving its value across Customer Success, Support, and Account Management remains a major challenge for CCOs. This panel brings together leaders who are moving beyond experimentation to measurable impact. We’ll explore how to define success, align on the right metrics, and demonstrate ROI across the full customer function. From cost savings to revenue expansion, you’ll gain practical insights into building the business case for AI and defending it at the executive level.