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Emily
Haahr
Chief Customer Officer
Plaid
Emily Haahr is Chief Customer Officer at Plaid, where she leads customer-facing teams spanning solutions engineering, professional services, support, and operations. She focuses on driving product adoption, improving operational rigor, and strengthening the customer experience across the full journey from pre-sales to post-launch. Before joining Plaid, Emily was VP of Global Support & Services at HubSpot, where she helped build a self-service, outcomes-based service model that became a core part of HubSpot’s customer strategy.
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20 August 2025 11:30 - 12:15
Panel | Beyond post-sales: Owning the customer journey from first touch
Traditional boundaries are breaking down and today’s CCOs are being called on to influence (and often own) the entire customer lifecycle. In this panel, leaders will discuss what it really takes to move beyond post-sales oversight and into true end-to-end ownership. From aligning with Sales and Marketing to shaping onboarding, adoption, and expansion strategies, you’ll hear how organizations are redefining accountability across the customer journey and what it means for team structure, metrics, and leadership.