As customer expectations continue to rise, disconnected post-sales teams create friction for both customers and the business. In this keynote, James Lemonias shares how Nasuni unified its post-sales organization around a shared vision for Customer Success. Learn how the team aligned on common metrics, built a single source of truth for customer health with Gainsight, and is leveraging AI to drive more proactive customer engagement. Key takeaways: - Why unifying the post-sales organization creates better customer and business outcomes. - How to align leadership teams through shared metrics and operating rhythms. - Best practices for creating a single, AI-enhanced view of customer health and risk. - Lessons learned from driving organizational transformation, overcoming challenges, and measuring success.