Kate Walsh is the Chief Customer Officer at Multiplier, where she leads global Customer Success, Implementation, Support, and Account Management—focused on driving durable growth through retention, expansion, and exceptional customer experience. Kate has spent nearly two decades building and scaling customer organizations in high-growth SaaS companies. She was part of the growth journeys at both HubSpot and Klaviyo, helping scale customer teams and operating models through hypergrowth and IPO readiness. Most recently, she led global Customer Success and Support at Attentive, operating at significant scale and complexity. She’s known for combining a results-driven approach with a deep commitment to customers—building teams and systems that drive real business outcomes.