Kelsey is a people-first leader with a passion for building and scaling high-performing, customer-centric teams. As Vice President of Customer Experience at Granite Telecommunications, she leads a national organization of over 350 teammates, focused on elevating leaders from managers into true business leaders while maintaining a relentless focus on client experience. With 15 years of experience supporting Fortune 500 organizations, Kelsey brings deep expertise in telecommunications, infrastructure modernization, and strategic consulting. She is known for translating customer needs into action, driving cultural change, and developing teams into true customer advocates in both communication and execution. Kelsey excels at leveraging relationships, mitigating risk, and uncovering growth opportunities that deliver long-term value for customers and organizations alike.