Name: Lukas Alexander | Speaker | Chief Customer Officer Summit | Boston
Start: 2026-08-20T04:00:00.000Z
End: 2026-08-20T04:00:00.000Z
Location: The Westin Copley Place

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Lukas

Alexander

VP, Customer Success

ChurnZero

Lukas Alexander is a distinguished Customer Experience leader with over a decade's experience successfully building and scaling global customer success teams. Lukas possesses a stellar track record, consistently elevating Net Revenue Retention (NRR) year over year. With a profound passion for customer success, CS Ops and career-coaching for CSMs, Lukas Alexander stands-out in the dynamic realm of CX as a transformational, human-first leader. Based in Montreal, Canada, Lukas also holds a Bachelor's degree in PR & Communications from Concordia University.

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20 August 2025 13:30 - 14:15

Panel | From hype to hard numbers: Proving the ROI of AI across the customer function

AI investment is accelerating but proving its value across Customer Success, Support, and Account Management remains a major challenge for CCOs. This panel brings together leaders who are moving beyond experimentation to measurable impact. We’ll explore how to define success, align on the right metrics, and demonstrate ROI across the full customer function. From cost savings to revenue expansion, you’ll gain practical insights into building the business case for AI and defending it at the executive level.