AI is fundamentally reshaping how customer-facing teams are structured, measured, and led. But as automation accelerates, the challenge for leaders isn’t just adopting AI, it’s building teams and strategies that preserve trust, elevate human skills, and stay deeply connected to the customer. In this interactive roundtable session, you’ll explore one of four critical leadership challenges in today’s AI-driven world: 1. Hiring for Customer Success: building high-EQ, AI-literate teams 2. Maintaining customer trust through AI implementation 3. Improving retention: creating meaningful career pathways in an AI-enabled workplace 4. Understanding your customer: staying close to the voice of the customer as a leader You’ll join a small group of peers to dive into the topic most relevant to you, sharing experiences, challenges, and practical approaches. After 30 minutes of discussion, we’ll come back together to surface key insights and takeaways from each group, giving you a well-rounded view across all four themes.