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Sangeetha
Rai
COO
Barasch & McGarry
Sangeetha is a strategic C-suite leader (COO/CCO) with a proven track record of scaling startups and global enterprises in Fintech, HRTech, InsurTech, and LegalTech. Her expertise lies in leading technology and business operations delivers transformative impact for SaaS, B2B, B2C, and SMB markets. With a passion for customer happiness, she is driven to create a culture of customer focus, AI and continuous improvement to elevate the customer experience. When not leading teams and driving innovation, she enjoys sharing her insights and experiences as a keynote speaker, panelist, and roundtable participant at conferences and events focused on customer experience and diversity and inclusion. On a personal level, she loves to travel and explore the world, enjoying adventure sports and creating bucket lists. From driving coast-to-coast in the U.S. to visiting all continents except for Antarctica, she is always up for a new challenge and exciting adventure.
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20 August 2025 09:45 - 10:15
Growth without headcount: Leveraging automation to scale impact and reduce cost-to-serve
As AI rapidly reshapes Customer Success, many organizations are accelerating transformation without addressing the operational and leadership gaps already limiting performance. Sangeetha Rai, COO (and former VP of CS) explores three common service mistakes leaders make when developing CS functions and the foundational changes required to build a scalable, future-ready CS organization. Attendees will leave with a practical framework for leading teams into an AI-inclusive future while strengthening customer trust, strategic impact, and long-term growth.