Toolika Kapur is a global customer success and transformation executive with 25+ years of experience scaling multi-billion-dollar SaaS businesses across LinkedIn, SAP, and Hewlett-Packard. She specializes in digital-first, AI-enabled operating models that drive adoption, safeguard revenue, and elevate customer experience. As VP of Scaled Solutions at LinkedIn, she pioneered the company’s first digital lifecycle framework, protecting millions in revenue through scalable, personalized engagement. Earlier, she helped scale SAP SuccessFactors enterprise customer engagement model and led enterprise customer success transformations at HP.