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Abhijeet
Prabhune
Chief Customer Success Officer
IP Infusion
Abhijeet Prabhune is a Chief Customer Success Officer with experience spanning solution architecture, product management, marketing and go-to-market strategy across embedded, device, cloud and SaaS environments. He has delivered up to $270M in annual recurring revenue across regional and product leadership roles, including driving 10x growth. With over a decade of experience building high-performing cross-functional teams, Abhijeet brings expertise in revenue growth, market development, enterprise sales and new product introduction across industries including work management, supply chain, data centres, telecommunications and industrial technology.
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24 September 2026 16:15 - 16:45
Harnessing agentic AI to redefine customer success and boost NRR
The CCOs driving the strongest retention numbers in 2026 are not just tracking NPS and renewal rates. They are using product usage data to understand exactly how customers are engaging with their product, where adoption is stalling and which behaviours predict churn before it shows up in any health score. In this session, the speaker will share how leading SaaS companies are connecting product analytics and in-app engagement to their customer success strategy, and what it means for how CCOs surface value, accelerate adoption and make the case for their function at board level.