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September 18, 2025
Parc 55 San Francisco
55 Cyril Magnin Street
San Francisco

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What's on
September 18
September 18
September 18
08:00
Exhibition & networking
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
The who before the what: Building teams that win with customers
Nanhi Singh, President & Chief Customer Officer, Trellix
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09:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
Dr. Alon Talmor, CEO & Founder, Ask-AI
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
The community advantage: Supercharging customer success
Nicole Saunders, Senior Director of Customer Experience Strategy, Higher Logic
Oliver Nono, Regional Vice President, Customer Success, Zendesk
Evan Hamilton, Director of Community, Hubspot
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11:30
Main stage
Unlocking customer value: Aligning teams, technology, and GTM strategies
Meenu Agarwal, Former SVP and GM, Equifax
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12:00
Main stage
Interactive roundtable discussions
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
CCO and CRO dialogue: The strategic role of customer success in the org
Ryan White, Chief Client Officer, FlexCare
Jeremy Coffman, Chief Revenue Officer, Delos
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13:30
Workshops
Turning customer education into a revenue engine: Interactive workshop
Frances Kleven, Senior Director of Core Customer Experience, Learnupon
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14:00
Main stage
The needle movers: Math and AI behind predicting account risk/opportunities
Alok Shukla, Founder & CEO, FunnelStory
Mark Presto, Head of Customer Success, Workstream
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14:30
Main stage
Panel: The AI-enabled customer org: Metrics, models, and mindset shifts
Cristina Hall, Chief Customer Officer, Bringg
Harshita Banka, VP, Customer Experience, Infor
Guy Gadnir, CEO & Co-founder, Journeyz
Oliver Nono, Regional Vice President, Customer Success, Zendesk
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
Parry Bedi, Co-founder and CEO, Tingono
Manuel Ruiz, SVP Global Customer Success, Jumpcloud
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16:15
Main stage
Fireside chat: Organizing the customer function - Post-sales team collaboration in action
Krista Hardebeck, Regional Vice President, Agentforce Engineers, Salesforce
Sherrod Patching, VP, Customer Success, GitLab
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16:45
Main stage
Chairperson closing remarks
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17:05
Exhibition & networking
Networking happy hour
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