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Event starts in:
100

days :

10

: hours :

0

minutes

45

to the event

September 24, 2026
Hyatt Regency San Francisco Airport
1333 Old Bayshore Highway
Burlingame

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What's on
September 24
September 24
September 24
08:00
Exhibition & networking
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Kristi Faltorusso, Chief Customer Officer
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09:15
Main stage
The Evolution of Customer Leadership: Building Strategic Influence in an Era of Higher Expectations
Sean Cox, VP, Customer Success, Workday
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09:45
Main stage
Seeing the signals that save renewals: How AI is changing what it means to know your customer
Firaas Rashid, CEO and Founder, Hook
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10:15
Main stage
The CCO and CRO at the same table: Rewriting the rules of revenue ownership
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10:45
Exhibition & networking
Coffee break
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11:15
Main stage
The end of the fragmented customer relationship: Managing enterprise accounts where your customers actually are
Marty Kausas, Co-Founder & CEO, Pylon
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11:45
Main stage
Interactive roundtable discussions
Ishan Gupta, SVP of Customer Success, Zinier
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12:30
Exhibition & networking
Lunch
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13:30
Workshops
Interactive workshop | Turning customer education into a revenue engine
Frances Kleven, Senior Director of Core Customer Experience, Learnupon
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13:45
Main stage
Scaling customer success without scaling cost: What the data actually shows is working
Brent Krempges, Chief Customer Officer, Gainsight
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14:00
Main stage
Panel | The org you inherit vs the org you need: Restructuring the customer function without breaking it
Melissa Goldstein, Vice President of Customer Success, Mastercard
Mike Merit, Chief Customer Officer, Planet
Karen Lazarou, Head of Customer Success, Amdocs
Benjamin Stidham, Vice President of Account Management, CivicPlus
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14:45
Main stage
What your churned customers are not telling you: The power of win-loss intelligence for CCOs
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
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16:15
Main stage
Panel | The retention blindspot: Why churn decisions are made long before renewal
Emily Garza, Chief Customer Officer, Unit21
Maranda Dziekonski, Chief Customer Officer, Fexa
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16:45
Main stage
Chairperson closing remarks
Kristi Faltorusso, Chief Customer Officer
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17:00
Exhibition & networking
Networking happy hour
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Get exclusive access

to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for a day of unrivaled networking, learning, and discussion so you can:

- Improve renewal confidence with clearer visibility into risk long before customers disengage.

- Restructure your customer org with confidence by learning how top CCOs fix misalignment without losing trust.

- Move beyond AI experimentation: deploy agentic workflows that drive proactive intervention and measurable retention impact

San Francisco
September 24, 2026

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