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September 18, 2025
Parc 55 San Francisco
55 Cyril Magnin Street
San Francisco

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What's on
September 18
September 18
September 18
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Redesigning the customer organization: Trellix case study
Nanhi Singh, President & Chief Customer Officer, Trellix
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09:45
Main stage
Cutting through the hype: How to identify ROI-positive use cases with AI
Josh Solomon, North American General Manager, Ask-AI
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10:45
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
Parry Bedi, Co-founder and CEO, Tingono
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11:15
Main stage
Unlocking customer value: Aligning teams, technology, and GTM strategies
Meenu Agarwal, Chief Customer & Revenue Officer, Equifax
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11:45
Main stage
Interactive roundtable discussions
Boaz Maor, Chief Customer Officer, Redirect Health
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13:30
Main stage
Panel: The AI-enabled customer org: Metrics, models, and mindset shifts
Krista Hardebeck, Regional Vice President, Agentforce Engineers, Salesforce
Aakash Kumar, Vice President of Customer Success, Darktrace
Amy Humacher, Vice President of Customer Success, Ironclad
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14:15
Main stage
AI-powered precision & productivity: Transforming CS and securing CFO buy-in for strategic AI investment
Alok Shukla, Founder & CEO, FunnelStory
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14:45
Main stage
CCO and CRO dialogue: The strategic role of customer success in revenue
Ryan White, Chief Client Officer, FlexCare
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15:45
Main stage
Driving success by elevating customer experience: A strategic imperative for leadership
Sherrod Patching, VP, Customer Success, GitLab
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16:15
Main stage
Interactive workshop: Strategic customer education - Building customer learning experiences that move the needle
Seth Johnson, VP of Customer Experience, Learnupon
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17:00
Main stage
Chairperson closing remarks
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17:05
Exhibition & networking
Networking happy hour
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