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September 18, 2025
Parc 55 San Francisco
55 Cyril Magnin Street
San Francisco

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2024 agenda

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What's on
September 18
September 18
September 18
09:00
Main stage
Chairperson opening remarks
09:15
Main stage
Delighting customers with Gen-AI: The future of hyper-personalized customer experience
09:45
Main stage
The new AI revenue stack: What’s in it for CS?
10:00
Main stage
Drive expansion from your existing customers
11:00
Main stage
Speed networking
11:30
Main stage
The role of customer success in ESG initiatives
12:00
Main stage
The evolution of the Chief Customer Officer towards revenue generation
13:30
Main stage
Panel: Predictive analytics for proactive customer success management
14:15
Main stage
Unifying the Big 3: Customer education, onboarding, and support
15:15
Main stage
Interactive roundtable discussions
15:45
Main stage
Creating a customer-centric culture in remote and hybrid work environments
16:15
Main stage
Panel: Building resilient customer success strategies in uncertain times
17:00
Main stage
Chairperson closing remarks
17:05
Exhibition & networking
Networking happy hour

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