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September 03, 2025
San Francisco

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2024 agenda

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What's on
September 03
September 03
September 03
09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Delighting customers with Gen-AI: The future of hyper-personalized customer experience
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09:45
Main stage
The new AI revenue stack: What’s in it for CS?
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10:00
Main stage
Drive expansion from your existing customers
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11:00
Main stage
Speed networking
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11:30
Main stage
The role of customer success in ESG initiatives
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12:00
Main stage
The evolution of the Chief Customer Officer towards revenue generation
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13:30
Main stage
Panel: Predictive analytics for proactive customer success management
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14:15
Main stage
Unifying the Big 3: Customer education, onboarding, and support
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15:15
Main stage
Interactive roundtable discussions
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15:45
Main stage
Creating a customer-centric culture in remote and hybrid work environments
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16:15
Main stage
Panel: Building resilient customer success strategies in uncertain times
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17:00
Main stage
Chairperson closing remarks
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17:05
Exhibition & networking
Networking happy hour
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