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September 03, 2024
InterContinental Howard St
888 Howard Street
San Francisco

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What's on
September 03
September 03
September 03
08:00
Exhibition & networking
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
Maranda Dziekonski, Senior Vice President, Customer Success Ops, Datasembly
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09:15
Main stage
Delighting customers with Gen-AI: The future of hyper-personalized customer experience
Neelu Shaikh, Former Senior VP Global Customer Success, ZoomInfo
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09:45
Main stage
The new AI revenue stack - What’s in it for CS?
Alok Shukla, Founder & CEO, FunnelStory
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10:00
Main stage
Drive expansion from your existing customers with the REACH framework™
Rod Cherkas, CEO, HelloCCO
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10:30
Exhibition & networking
Coffee break
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11:00
Main stage
Speed Networking
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11:30
Main stage
The role of customer success in ESG (Environmental, Social, Governance) initiatives
Nick Chang, VP Customer Experience, Zededa
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12:00
Main stage
The evolution of the Chief Customer Officer towards revenue generation
Valerie Jones-Harvey, Chief Customer Officer, TrustArc
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Panel: Predictive analytics for proactive customer success management
Daniel Silverstein, VP of Customer Success & Head of Business, Carta
Elizabeth Blass, Chief Customer Officer, Karbon
Radha Penekelapati, Former VP, Customer Success, Cruise
Boaz Maor, Chief Customer Officer, Talech
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14:15
Main stage
Unifying the Big 3: Customer education, onboarding, and support
Mark Higginson, Chief Customer Officer, ScreenSteps
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14:45
Exhibition & networking
Coffee break
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15:15
Main stage
Hosted roundtable discussions
Nick Chang, VP Customer Experience, Zededa
Neelu Shaikh, Former Senior VP Global Customer Success, ZoomInfo
Daniel Silverstein, VP of Customer Success & Head of Business, Carta
Kate Rath, VP Customer Success, New Level Work
Elizabeth Blass, Chief Customer Officer, Karbon
Amara Okoli, Director of Customer Success, Mural
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15:45
Main stage
Creating a customer-centric culture in remote and hybrid work environments
Mike Merit, Chief Customer Officer, Planet
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16:15
Main stage
Panel: Building resilient customer success strategies in uncertain times
Maranda Dziekonski, Senior Vice President, Customer Success Ops, Datasembly
Annie Dean, CEO & Co-founder, Recast Success
Rob Schmeltzer, Head of Strategic Customer Success, Monday.com
Fred Tsai, Senior VP, Global Customer Success, Energy Exemplar
Janet de Guzman, Senior Director of Product Marketing, Opentext
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17:00
Main stage
Chairperson closing remarks
Maranda Dziekonski, Senior Vice President, Customer Success Ops, Datasembly
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17:05
Exhibition & networking
Networking happy hour
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Get exclusive access

to the summit

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for a day of unrivaled networking, learning, and discussion so you can:

- Leverage AI, emerging tech, and discover the latest industry innovations.

- Increase the strategic value of your customer function.

- Build a network of C-suite customer peers to support continued growth.

- Embed a customer-centric mindset across your entire org.

San Francisco
September 03, 2024

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Event
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Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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InterContinental San Francisco
888 Howard Street
94103
San Francisco
United States

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