Name: Amy Humacher | Chief Customer Officer Summit | San Francisco
Start: 2025-09-18T07:00:00.000Z
End: 2025-09-18T07:00:00.000Z
Location: Parc 55

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Amy

Humacher

Vice President of Customer Success

Ironclad

Amy is the Vice President of Customer Success & Enablement at Ironclad, where she leads teams dedicated to helping customers maximize the value of digital contracting. She brings over a decade of leadership experience in customer success, having previously held senior roles at Workday and Medallia. Known for building high-performing teams and driving customer-centric strategies, Amy consistently delivers results that enhance retention, growth, and long-term partnerships.

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18 September 2025 13:30 - 14:15

Panel: The AI-enabled customer org: Metrics, models, and mindset shifts

AI has redefined the way CS, support, account management, and professional services operate in just a few short years - this panel is here to share their learnings so far and pave the way for future success. Join senior leaders as they share real-world approaches to adopting AI, evolving success metrics, and driving the cultural mindset shifts required to build a high-performing, AI-enabled customer organization.