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Ava
O'Neill
Founding Product Manager
Pylon
Ava is a product leader with deep experience building AI, video, and security products from concept to scale. She is currently a Founding Product Manager at Pylon, where she helps shape the company’s product strategy and customer experience. Previously, Ava held product leadership roles at Spot AI, serving as Director of Product and Product Team Lead, driving innovation across video intelligence and remote security solutions. Before Spot AI, she spent more than four years at Samsara, advancing from Customer Support Engineer to Product Manager II and leading initiatives across safety, hardware, video delivery, and AI-powered detection systems. Ava brings a unique blend of technical expertise, operational rigor, and customer-centric product development to high-growth technology companies.
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24 September 2026 09:45 - 10:15
One customer relationship, everywhere: Unifying the enterprise post-sale experience
Enterprise customers do not live in a single channel. Their questions, escalations, and feedback move among Slack, Microsoft Teams, email, and support tickets, often leaving the teams responsible for the relationship with an incomplete picture. In this session, Pylon will share how B2B SaaS companies are bringing those conversations, issues, and customer signals into one connected system, so Support, Success, and leadership can operate from the same account context.