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Benjamin
Stidham
Vice President of Account Management
CivicPlus
Benjamin Stidham is a customer success and account management leader with more than a decade of experience driving growth, retention, and customer outcomes across SaaS, GovTech, and technology companies. As Vice President of Account Management at CivicPlus, he leads post sales strategy for a portfolio serving over 10,000 municipalities. Previously, he held senior leadership roles at Gainsight and EvenUp, building and scaling high performing account management and customer success teams. Known for combining operational excellence with a people first leadership style, Benjamin is passionate about customer growth, AI driven innovation, and developing teams that deliver measurable business impact.
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24 September 2026 14:00 - 14:45
Panel | The org you inherit vs the org you need: Restructuring the customer function without breaking it
Every CCO inherits an existing structure, but not every structure is fit for the business they are trying to build. As companies scale, shift strategy, or face increased retention pressure, the customer organization often needs to evolve significantly. This panel explores the difficult structural decisions CCOs face when redesigning their function, and what it takes to rebuild without losing momentum, talent, or customer trust. You will leave with: - Practical approaches to diagnosing structural misalignment in CS orgs - Lessons on restructuring without disrupting customer outcomes - Real examples of successful customer org transformations