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Brady
Tengberg
Head of Client Success and Services
Clozd
Brady Tengberg is the head of client success and program delivery at Clozd, the leading provider of win-loss technology and services. Prior to joining Clozd, Brady spent six years at Bain & Company in Dallas and London, advising Fortune 500 clients on growth strategy and commercial excellence. He led the successful development of "Voice of the Customer" programs across various manufacturing, telecom, and software clients. At Clozd, Brady oversees the successful execution of each client’s win-loss program.
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24 September 2026 14:45 - 15:15
The story behind the metrics: Turning customer data into customer understanding
Customer success is the last line of defense. But great customer success leaders don’t just block shots—they direct the team. Customer data is everywhere, yet the most important retention signals often go unnoticed. Join this session to learn how rich customer feedback turns insight into action—and retention into a true growth engine.