Deepak Sharma is a Customer Success and Operations executive with 25+ years of leadership experience focused on building scalable post-sales, customer value, and digital transformation frameworks. He is currently Chief Operating Officer at GreyOrange, leading Customer Success, Delivery, and Operations to drive end-to-end value realisation for global enterprise clients. Previously, he was Chief Client Strategy Officer at Photon, where he led Customer Success, Digital Strategy, and Pre-sales, working closely with co-founders and the board on transformation initiatives. He has built AI-driven customer success models, including GenAI accelerators, delivering revenue growth, retention gains, and operational efficiency. He also serves as an Advisory Board Member at RIT and Executive Advisor across multiple organisations, known for combining operational execution with AI-led innovation.