Name: Evan Hamilton | Chief Customer Officer Summit | San Francisco
Start: 2025-09-18T07:00:00.000Z
End: 2025-09-18T07:00:00.000Z
Location: Parc 55

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Evan

Hamilton

Director of Community

Hubspot

Evan is a seasoned community strategist with over a decade of experience helping companies unlock the value of engaged audiences. He specializes in developing vision, strategy, and KPIs that enable organizations to harness the full potential of their communities. Currently, he serves as Director of Community at HubSpot and previously held leadership roles at Reddit, shaping customer and community experiences. Evan is passionate about demonstrating how vibrant, engaged communities can drive growth and impact across businesses. He believes that with the right approach, community can supercharge almost any organization.

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18 September 2025 10:45 - 11:30

Engage, empower, retain: The role of online community in CS

Online communities have become a powerful driver of engagement, retention, and growth. This panel explores how companies can leverage community to connect with customers, empower them with knowledge and resources, and foster loyalty that translates into measurable success. Industry leaders will share strategies, real-world examples, and best practices for building vibrant communities that amplify the impact of Customer Success teams. Attendees will gain actionable insights on turning community interactions into stronger relationships, reduced churn, and lasting business value.