Customer education teams spend too much time on the operational work behind learning, from managing enrollments and updating content to building learning paths and pulling reports. As AI agents take on more of this administrative load, education leaders have an opportunity to shift their teams toward higher-value work. This session explores how agentic AI can reduce operational overhead, personalise learning at scale, and give teams more time to focus on adoption, customer relationships, and long-term impact. What this session will cover: - Where AI agents can genuinely reduce administrative workload across customer education - How to personalise learning experiences at scale without adding headcount - How CCOs can shift education teams from operational execution to strategic customer impact - What a human-led approach to agentic learning looks like in practice