Name: Harshita Banka | Chief Customer Officer Summit | San Francisco
Start: 2025-09-18T07:00:00.000Z
End: 2025-09-18T07:00:00.000Z
Location: Parc 55

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Harshita

Banka

VP, Customer Experience

Infor

At Infor, Harshita is transforming post-sales CX strategically, operationally, and digitally via data-driven & persona-based customer journey maps & lifecycle nurture programs. She co-authored the PLG ebook and spearheaded digital CS strategy & playbook for the CS industry. Most recently, Harshita built and led a global post-sales team for Gainsight’s hyper-growth Product PX, working with product and CS leaders of all company sizes in helping them strategize and execute on PLG, CX, and digital-led strategies for their organizations.

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18 September 2025 14:30 - 15:15

Panel: The AI-enabled customer org: Metrics, models, and mindset shifts

AI has redefined the way CS, support, account management, and professional services operate in just a few short years - this panel is here to share their learnings so far and pave the way for future success. Join senior leaders as they share real-world approaches to adopting AI, evolving success metrics, and driving the cultural mindset shifts required to build a high-performing, AI-enabled customer organization.