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Ishan
Gupta
SVP of Customer Success
Zinier
Ishan Gupta is a global leader in go-to-market strategy. With leadership roles at Tala, Udacity, and Paytm, he has scaled operations across the U.S., India, LATAM, Africa, and Asia. A Stanford MBA, author, and mentor, Ishan specializes in operational excellence, AI-driven solutions, and high-impact customer strategies. Currently, Ishan is SVP of Customer Success at Zinier.
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24 September 2026 11:45 - 12:30
Interactive roundtable discussions
In this session multiple unique discussions are happening concurrently, find the table discussing your biggest pain point or opportunity and join the conversation. Every table will be hosted by an industry expert so come prepared to discuss, learn, network, and share. Discussions will include: - Leading CS through an acquisition, what changes, what survives and what you have to fight to protect - Daniel Cohen - Building teams with high EQ and the negotiation skills to win renewals - Ishan Gupta - Defining clear parameters for CS, support and professional services to avoid role creep - Deepak Sharma - Enhancing customer visibility: Giving your CFO real time insight into customer spend and health