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Krista
Hardebeck
Regional Vice President, Agentforce Engineers
Salesforce
Krista currently works at Salesforce, leading one of the Agentforce Engineer teams. Before Salesforce, Krista was at Instabase, an AI startup specializing in intelligent document processing. At Instabase, she led the AMER CS team and helped establish their foundational CS practices. Before Instabase, Krista worked on the professional services team at MuleSoft. Krista is based in Southern California with her husband and likes to run, hike, and travel in her free time.
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18 September 2025 15:45 - 16:15
Panel: Organizing the customer function: Post-sales team collaboration in action
As customer expectations rise, seamless collaboration between post-sales teams - Customer Success, Support, and Professional Services - is no longer optional; it's essential. This panel brings together leaders from across the customer function to explore how organizations are breaking down silos, aligning goals, and driving unified customer outcomes. Join us for a candid discussion on structuring post-sales teams for impact, navigating shared accountability, and building a truly customer-centric organization - together.