Enterprise customers no longer live in your ticketing system. They are in Slack, Microsoft Teams, email and a dozen other channels, and the CCOs who are winning retention are the ones who have unified that conversation into a single source of truth. In this session Pylon will share how B2B SaaS companies are building connected, AI native post-sale operations that give CS, support and success teams full account context in one place, and what that means for how you scale high touch relationships without growing headcount.