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Meenu
Agarwal
Chief Customer & Revenue Officer
Equifax
Meenu Agarwal is an accomplished executive, board member, and business leader known for driving digital transformation and growth in B2B and SaaS companies. She brings Go-to-Market expertise across industries and is committed to building high-performing, inclusive teams. Meenu has led global sales, customer success, field operations, channel partnerships, and professional services at leading companies such as Workday, VMware, HubSpot, and IBM. As a pioneer in Customer Success, she has created scalable strategies that enhance customer value and drive Net Dollar Retention. She is passionate about delivering exceptional customer experiences and leading with curiosity and intuition. Meenu is a dynamic deal maker and trusted partner, focused on helping organizations navigate what’s next. Currently, she serves as Senior Vice President and General Manager of the Equifax Workforce Solutions Business Unit.
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18 September 2025 11:15 - 11:45
Unlocking customer value: Aligning teams, technology, and GTM strategies
As the role of the Chief Customer Officer evolves from functional leader to enterprise strategist, unlocking customer value requires orchestrating alignment across every touchpoint—from success and support to product, data, and go-to-market execution. In this keynote, Meenu Agarwal, CCO at Equifax, shares how she is driving organizational alignment to maximize customer outcomes, streamline internal collaboration, and elevate the customer function as a key growth engine. This session offers actionable insights on leading cross-functional change, operationalizing value delivery, and driving durable impact at scale.