Melissa Goldstein is a Vice President in the Customer Success Center of Excellence within Mastercard’s Services business. She leads the development of global strategy, CS operations, and the evolution of CS practices across the Services organization. Over almost 15 years at Mastercard, Melissa has built a reputation as a data-driven problem solver and systems thinker, with deep expertise spanning delivery, product, consulting, insights & enablement, and AI-powered process optimization. In her current role, Melissa partners closely with regional and global teams to design customer success frameworks, value‑tracking methodologies, and enablement programs that support adoption, expansion, and long‑term customer value.