Mike Sasaki is a customer success leader with extensive experience building and scaling customer success organisations across SaaS and technology. He currently serves as Senior Vice President of Customer Success at Jumio, where he leads global onboarding, customer success and support, with a focus on delivering strong customer experiences and measurable outcomes. Previously, Mike held senior customer success leadership roles at AvidXchange, ID.me and Emburse, driving retention, expansion, adoption and customer outcomes. He is passionate about helping customers realise value from technology and building high-performing, customer-centric teams.