In this keynote, Nanhi Singh, CCO at Trellix, shares the journey of redesigning the customer organization to drive deeper engagement, improved outcomes, and scalable growth. This case study explores how Trellix reimagined and integrated its customer success, support, account management, and professional services functions into a unified, customer-centric engine. From aligning teams and redefining roles to designing a holistic success program, this session offers practical insights and strategic takeaways for leaders looking to (re)organize their customer-facing operations for maximum impact.