Your customer strategy is only as strong as the team that brings it to life. In this keynote, Nanhi Singh, President & Chief Customer Officer at Trellix, shares how putting people first is the most powerful lever for growth. From assembling a leadership team with diverse perspectives to driving cultural consistency through clear leadership values, Nanhi will discuss “the who” as the foundation of customer success at scale. Join this keynote session to explore how empowered leaders, open communication, and clarity of purpose can elevate customer experience and retention. Learn how to foster a team culture where feedback is honest, wins are celebrated, and everyone grows—including the business.