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Nicole
Saunders
Senior Director of Customer Experience Strategy
Higher Logic
Nicole Saunders is the Senior Director of Customer Experience Strategy at Higher Logic, where she defines how community supports the full customer experience for B2B/B2C companies, from initial onboarding to long-term engagement. Nicole brings 15 years of experience in community and customer experience, with leadership roles at Coupa and Zendesk. She was a finalist for the 2022 CMX Community Professional of the Year Award, and she led the team that won the 2024 CMX Best New Community Award.
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18 September 2025 10:45 - 11:30
The community advantage: Supercharging customer success
Your customer community can be the key to successfully scaling your CS. Three CX experts will share their experiences and strategies for accelerating and enhancing customer success through collaboration with community. We'll discuss the possibilities and share real-world examples of how we're seeing success and community coming together for a supercharged customer experience.