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Oliver
Nono
Regional Vice President, Customer Success
Zendesk
With over 20 years of expertise in Customer Success and Technical Account Management, Oliver has a proven track record of leading and empowering teams across North America, LATAM, EMEA, and APAC. For the past eight years at Zendesk, he has driven success by managing various Customer Success teams and recently led the North America region, overseeing Zendesk's most strategic accounts. Oliver specializes in reducing churn, boosting product adoption, retaining key clients, and quickly implementing operational improvementsā€”all while elevating the performance of Customer Success Managers and enhancing the overall customer experience.
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18 September 2025 14:30 - 15:15
Panel: The AI-enabled customer org: Metrics, models, and mindset shifts
AI has redefined the way CS, support, account management, and professional services operate in just a few short years - this panel is here to share their learnings so far and pave the way for future success. Join senior leaders as they share real-world approaches to adopting AI, evolving success metrics, and driving the cultural mindset shifts required to build a high-performing, AI-enabled customer organization.
18 September 2025 10:45 - 11:30
The community advantage: Supercharging customer success
Your customer community can be the key to successfully scaling your CS. Three CX experts will share their experiences and strategies for accelerating and enhancing customer success through collaboration with community. We'll discuss the possibilities and share real-world examples of how we're seeing success and community coming together for a supercharged customer experience.