AI has redefined the way CS, support, account management, and professional services operate in just a few short years - this panel is here to share their learnings so far and pave the way for future success. Join senior leaders as they share real-world approaches to adopting AI, evolving success metrics, and driving the cultural mindset shifts required to build a high-performing, AI-enabled customer organization.

Online communities have become a powerful driver of engagement, retention, and growth. This panel explores how companies can leverage community to connect with customers, empower them with knowledge and resources, and foster loyalty that translates into measurable success. Industry leaders will share strategies, real-world examples, and best practices for building vibrant communities that amplify the impact of Customer Success teams. Attendees will gain actionable insights on turning community interactions into stronger relationships, reduced churn, and lasting business value.