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Rakesh
Vaddadi
CEO & Co- Founder
Beacon
Rakesh Vaddadi is the Co-founder and CEO of Beacon.li, an AI orchestration platform helping enterprise SaaS companies eliminate implementation friction and go live faster. Rakesh has always been drawn to one question: why does powerful technology have to be so difficult to make useful? His work has centered on making complex technology simpler, more intuitive, and easier to adopt. At Beacon, he is taking that idea into the AI Execution era. Beacon uses Agentic AI to learn software, understand workflows, and orchestrate implementation, helping enterprises reduce implementation effort by more than 60% without code, APIs, or backend access. Beacon has been named to Forbes DGEMS Select 200 and has raised a Series A backed by Sorin Investments, Athera Venture Partners, and JAFCO Asia. Rakesh believes the next generation of enterprise software won't just be intelligent.
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24 September 2026 13:30 - 14:00
Implementation: The CS Metrics That Are Decided Before Go-Live
Customer Success doesn't start at go-live. It starts the moment implementation begins, and by the time CS gets involved, a lot of the outcome is already locked in. In this session, Rakesh Vaddadi of Beacon.li will share what AI executed implementation looks like in practice, where agents configure, migrate and test inside real enterprise systems with human oversight, and what that shift means for the teams picking up the relationship once the customer goes live. What this session will cover: - How AI can execute critical implementation work across requirements, configuration, data migration and testing - How to catch adoption gaps and validate workflows before they become customer-facing issues - How AI can resolve L1/L2 issues during hypercare and carry full context into L3 - What a stronger PS-to-CS handoff looks like when teams inherit context instead of chaos