24 September 2026 13:30 - 14:00
Implementation: The CS Metrics That Are Decided Before Go-Live
Customer Success doesn't start at go-live. It starts the moment implementation begins, and by the time CS gets involved, a lot of the outcome is already locked in.
In this session, Rakesh Vaddadi of Beacon.li will share what AI executed implementation looks like in practice, where agents configure, migrate and test inside real enterprise systems with human oversight, and what that shift means for the teams picking up the relationship once the customer goes live.
What this session will cover:
- How AI can execute critical implementation work across requirements, configuration, data migration and testing
- How to catch adoption gaps and validate workflows before they become customer-facing issues
- How AI can resolve L1/L2 issues during hypercare and carry full context into L3
- What a stronger PS-to-CS handoff looks like when teams inherit context instead of chaos