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Ramya
Sugumar
Vice President, Customer Experience
Braze
Ramya Sugumar is a VP of Customer Experience and Partner Services at Braze, with extensive experience scaling delivery organizations, services P&Ls, and customer outcomes. She specialises in AI-enabled operations, product-led and partner-led delivery, and customer experience at scale. Ramya has led major transformations including Brazeā€™s IPO journey, M&A integration, and the shift toward scalable partner-led delivery models. She is also passionate about developing leaders and building delivery organizations that can scale without proportional headcount growth.
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24 September 2026 16:15 - 16:45
The CCO and CRO at the same table: Rewriting the rules of revenue ownership
As expansion becomes the primary growth lever for most SaaS businesses, the relationship between the CCO and CRO has never been more important or more complicated. Who owns expansion? Where does customer success end and sales begin? This fireside gets honest about where the tensions live, how the best executive pairs are navigating those politics, and what a genuinely aligned CCO and CRO relationship looks like in practice. A candid conversation that most organisations are having behind closed doors.