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Ryan
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Chief Client Officer
FlexCare
For 14 years, Ryan has been a key leader at FlexCare, an award-winning travel healthcare staffing firm known for solving critical workforce challenges. As Chief Client Officer, he leads efforts to deliver high-quality, flexible talent solutions across nursing, allied health, and therapy. Through strategic partnerships and a deep understanding of healthcare staffing needs, Ryan helps organizations build resilient, sustainable workforce models that improve patient access and outcomes.
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18 September 2025 14:45 - 15:15
CCO and CRO dialogue: The strategic role of customer success in revenue
As growth dynamics shift from pure acquisition to expansion, retention, and advocacy, the partnership between the Chief Customer Officer and Chief Revenue Officer has never been more critical. This session explores how Customer Success is evolving into a core revenue engine—and what it takes to build true alignment between customer and sales organizations. Through a candid dialogue between CCO and CRO perspectives, attendees will gain practical insights on shared metrics, ownership models, and how Customer Success can drive sustainable, high-quality revenue.