18 September 2025 14:45 - 15:15
CCO and CRO dialogue: The strategic role of customer success in revenue
As growth dynamics shift from pure acquisition to expansion, retention, and advocacy, the partnership between the Chief Customer Officer and Chief Revenue Officer has never been more critical.
This session explores how Customer Success is evolving into a core revenue engineāand what it takes to build true alignment between customer and sales organizations.
Through a candid dialogue between CCO and CRO perspectives, attendees will gain practical insights on shared metrics, ownership models, and how Customer Success can drive sustainable, high-quality revenue.