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Ryan
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Chief Client Officer
FlexCare
For 14 years, Ryan has been a key leader at FlexCare, an award-winning travel healthcare staffing firm known for solving critical workforce challenges. As Chief Client Officer, he leads efforts to deliver high-quality, flexible talent solutions across nursing, allied health, and therapy. Through strategic partnerships and a deep understanding of healthcare staffing needs, Ryan helps organizations build resilient, sustainable workforce models that improve patient access and outcomes.
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18 September 2025 13:30 - 14:00
CCO, COO and CRO dialogue: The strategic role of customer success in the org
This presentation explores the strategic dialogue between the Chief Customer Officer (CCO), Chief Operating Officer (COO), and Chief Revenue Officer (CRO), focusing on how Customer Success serves as a critical connector across the organization. As customer expectations evolve and recurring revenue models become standard, aligning these executive roles around Customer Success is essential for sustainable growth, operational efficiency, and long-term loyalty. We will examine how cross-functional collaboration drives shared metrics, proactive engagement, and organizational agility, positioning Customer Success not just as a function, but as a strategic imperative.