Sean Guzman Murphy has 25+ years building post-sales organizations at Gigamon, Palo Alto Networks, Riverbed Technology, and Juniper Networks, most recently as SVP, Client Experience at Illumia. A five-time TSIA Excellence in Service Operations award winner and four-time J.D. Power Certified Technology Service & Support honoree, he has built customer success teams from scratch, run organizations through M&A, and deployed AI in support long before it became a conference topic. Sean believes AI earns its place by doing the unglamorous work, monitoring accounts, surfacing knowledge, running QA, so people are free to do what no model can: make every customer feel like they are your only one. That relationship is what earns the renewal.