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Sherrod
Patching
VP, Customer Success
GitLab
As the Vice President of Customer Success Management at GitLab, Sherrod leads a global team of customer success managers and customer success engineers who help their customers achieve their goals with GitLab's AI-enabled DevSecOps platform. Sherrod has over 15 years of experience in customer success, with a proven track record of driving customer satisfaction, retention, and expansion across various industries and markets.
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18 September 2025 15:45 - 16:15
Panel: Organizing the customer function: Post-sales team collaboration in action
As customer expectations rise, seamless collaboration between post-sales teams - Customer Success, Support, and Professional Services - is no longer optional; it's essential. This panel brings together leaders from across the customer function to explore how organizations are breaking down silos, aligning goals, and driving unified customer outcomes. Join us for a candid discussion on structuring post-sales teams for impact, navigating shared accountability, and building a truly customer-centric organization - together.