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Spencer
Dent
Co-founder & Co-CEO
Clozd
Spencer has extensive experience helping companies grow their revenues through global expansion, product-line extension, and operational efficiency. He’s a co-founder and co-CEO at Clozd, the leading win-loss services provider. Prior to Clozd, Spencer worked at Qualtrics, where he was instrumental in defining the company’s growth strategy and scaling global sales and marketing operations. Before Qualtrics, Spencer worked at Bain & Company, where he led projects that spanned Bain’s strategy, salesforce effectiveness, go-to-market, customer experience, and performance improvement practices. Spencer holds an MBA from Duke University’s Fuqua School of Business and a bachelor’s degree in finance from Brigham Young University.
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24 September 2026 14:45 - 15:15
The story behind the metrics: Turning customer data into customer understanding
Customer success is the last line of defense. But great customer success leaders don’t just block shots—they direct the team. Customer data is everywhere, yet the most important retention signals often go unnoticed. Join this session to learn how rich customer feedback turns insight into action—and retention into a true growth engine.