This presentation explores the strategic dialogue between the Chief Customer Officer (CCO), Chief Operating Officer (COO), and Chief Revenue Officer (CRO), focusing on how Customer Success serves as a critical connector across the organization. As customer expectations evolve and recurring revenue models become standard, aligning these executive roles around Customer Success is essential for sustainable growth, operational efficiency, and long-term loyalty. We will examine how cross-functional collaboration drives shared metrics, proactive engagement, and organizational agility, positioning Customer Success not just as a function, but as a strategic imperative.