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Amanda
Berger
Chief Customer Officer
Employ
Amanda Berger brings more than 20 years of experience leading software and SaaS companies across a variety of industries spanning cybersecurity, artificial intelligence, ecommerce, and business intelligence. During her time as Chief Customer Officer at HackerOne, Lucidworks and RichRelevance, she spearheaded strategies for customer retention and expansion, ensuring successful outcomes through innovative technology solutions. Prior to that, she spent time leading professional services for various public companies including global information management software provider, Guidance Software and global AI-powered business intelligence provider, MicroStrategy. Her passion for fostering strong customer relationships and leveraging technology to deliver value has been a driving force throughout her career.
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30 April 2025 11:15 - 12:00
Panel | One GTM motion: How cross-functional collaboration drives stronger customer outcomes
High-performing go-to-market strategies aren’t owned by a single team, they’re built at the intersection of Customer Success, Sales, Marketing and Product. In this panel, senior customer leaders unpack how cross-functional collaboration actually works in practice: aligning incentives, sharing accountability, and designing operating rhythms that keep teams focused on the same customer and revenue outcomes. Panelists will discuss where collaboration most often breaks down, what they’ve done to fix it, and how CCOs can lead GTM alignment without adding layers of complexity. Expect real-world examples, trade-offs, and lessons learned from leaders who’ve made collaboration a competitive advantage.