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April 30, 2025
Crowne Plaza, Palo Alto
4290 El Camino Real
Palo Alto

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Breakout
Workshops

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Apr 30, 2025
The scalable secret to onboarding and retention
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Apr 30, 2025
How AI-powered precision & productivity is transforming CS
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What's on
April 30
April 30
April 30
09:00
Main stage
Chairperson opening remarks
Nick Chang, VP Customer Experience, Zededa
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09:15
Main stage
Cracking the C-suite code: Shaping customer-centric mindsets, driving growth
Deepak Sharma, Chief Client Strategy Officer, Photon
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09:45
Main stage
A new era of post-sales: How customer success is fundamentally changing
Josh Crossman, CEO & Founder, Magnify
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
Market update and a proven approach to AI in CX
Josh Solomon, North American General Manager, Ask-AI
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11:15
Main stage
The customer's lens: Seeing your business through their eyes
Harshita Banka, VP, Customer Experience, Infor
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11:15
Workshops
Breakout workshop- The scalable secret to onboarding and retention: How studio keeps customer education in sync with product innovation
Dave Gullo, Founder/ Inventor, Videate
Jenny Gale Howe, VP of Sales, Videate
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11:45
Main stage
Fireside Chat- Breaking silos, building success: C-suite strategies for cross-functional customer success
Elizabeth Blass, Chief Customer Officer, Karbon
Gemma Versace, Global Chief Client Officer, X-Team
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12:15
Main stage
Harnessing agentic AI to redefine customer success and boost NRR
Parry Bedi, Co-founder and CEO, Tingono
Manuel Ruiz, SVP Global Customer Success, Jumpcloud
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12:45
Exhibition & networking
Lunch
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13:45
Main stage
NPS- the most controversial CS metric: Here's how you can make it work
Boaz Maor, Chief Customer Officer, Redirect Health
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13:45
Workshops
Breakout workshop- How AI-powered precision & productivity is transforming CS
Arun Balakrishnan, Co-Founder, FunnelStory
Anubhav Sharma, VP, Customer Success, Nirmata
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14:15
Main stage
Panel- Driving revenue through customer experience: A strategic imperative for leadership
Maranda Dziekonski, Vice President, Customer Success, ID.me
Romeo Leon, Vice President of Customer Success, GoodTime
Sherrod Patching, VP, Customer Success, GitLab
Nick Chang, VP Customer Experience, Zededa
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15:00
Main stage
Hosted roundtable discussions: The biggest challenges facing CCOs today
Nick Chang, VP Customer Experience, Zededa
Ishan Gupta, VP of Customer Success, Paper
Meenal Shukla, Vice President of Customer Success, Vultron
Premila Anand, Vice President, Support Operations and Planning, Cloudflare
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15:30
Exhibition & networking
Coffee break
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16:00
Main stage
Fireside Chat- Automated effort for maximum impact: Streamlining account planning with AI
Lane Hart, VP, Customer Success, Atlan
Premila Anand, Vice President, Support Operations and Planning, Cloudflare
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16:30
Main stage
The evolution of customer success: From reactive support to strategic revenue drivers
Avi Avital, VP, Customer Success, NimbleWay
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17:00
Main stage
Chairperson closing remarks
Nick Chang, VP Customer Experience, Zededa
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17:00
Exhibition & networking
Networking happy hour sponsored by LiveX.AI
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