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April 15, 2026
DoubleTree by Hilton Hotel San Jose
2050 Gateway Place
San Jose

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What's on
April 15
April 15
April 15
08:00
Exhibition & networking
Welcome breakfast & registration
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09:00
Main stage
Chairperson opening remarks
Karen Lazarou, RVP, Customer Success & Support, Calix
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09:15
Main stage
Owning post-sales: How modern CCOs operationalize the entire customer engine
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09:45
Main stage
Why trust is the strategic differentiator CCOs can’t ignore
Boaz Maor, Chief Customer Officer, Redirect Health
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10:15
Main stage
Roundtables | Renewals, expansions, and accountability at different stages of company maturity
Ishan Gupta, Former VP of Customer Success, Paper
Beth Chmielowski, Chief Customer Officer, Meahana
Emily Glick, VP of Customer Success and Support, Pave
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11:00
Exhibition & networking
Coffee break
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11:30
Main stage
Fireside chat | Renewals under pressure: Navigating growth when budgets shrink
Moussa Gherbi, Vice President of Customer Success, Planisware
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12:00
Main stage
Why people-first outcomes matter more in the AI era
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12:30
Main stage
One customer, one experience: The future of connected service, sales, and CS
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13:00
Exhibition & networking
Lunch
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14:00
Main stage
Panel | One GTM motion: Unlock cross-functional collaboration to drive stronger customer outcomes
Amanda Berger, Chief Customer Officer, Employ
Ayub Mohammed, Senior Vice President of SMB Sales and Customer Success, RingCentral
Peter Hargittay, Chief Customer Officer, Intellect
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14:45
Main stage
Fireside chat | CCO & CRO in sync: Partnering with your revenue leader counter-part to accelerate growth
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Panel | AI maturity in the customer function: Driving predictive, proactive, and personalized outcomes
Toolika Kapur, Vice President, Scaled Solutions, Members & Customer Success, LinkedIn
Nick Chang, VP Customer Experience, Zededa
Gemma Versace, Global Chief Client Officer, X-Team
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16:30
Main stage
Embedding customer-first leadership: Driving growth and value across the enterprise
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17:00
Main stage
Chairperson closing remarks
Karen Lazarou, RVP, Customer Success & Support, Calix
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17:00
Exhibition & networking
Networking happy hour
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Apply to attend

in Silicon Valley

We’re bringing together leading CCOs and those shaping the future of customer-centric strategy for a day of unrivaled networking, learning, and discussion so you can:

- Expand your AI expertise to unlock your team's full potential.

- Increase the strategic value of your customer function.

- Build a network of C-suite customer peers to support your growth.

- Embed a customer-centric mindset across your entire org.

Silicon Valley
April 15, 2026

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