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April 30, 2025
Silicon Valley

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April 30, 2025
Silicon Valley
San Jose
Chief Customer Officer Summit

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2025 agenda

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What's on
April 30
April 30
April 30
09:00
Main stage
Chairperson opening remarks
Nick Chang, VP Customer Experience, Zededa
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09:15
Main stage
Mastering Customer Journey Mapping, The Strategic Art of Data-driven Customer Experiences
Harshita Banka, VP, Customer Experience, Infor
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09:45
Main stage
Resilience through retention: harnessing customer success to strengthen business stability
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10:15
Exhibition & networking
coffee break
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10:45
Main stage
Cracking the CS code: Shaping mindsets, Driving Growth
Deepak Sharma, Chief Client Strategy Officer, Photon
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11:15
Main stage
Future-Ready Customer Functions: Identifying the Best AI Solutions
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11:45
Main stage
Hosted roundtable discussions: The biggest challenges facing CCOs today
Nick Chang, VP Customer Experience, Zededa
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
Empowering Technical Support Teams: Strategies for Leadership and Operational Excellence
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14:00
Main stage
Should CCO report to CEO or CRO?: The role of CS in driving revenue
Maranda Dziekonski, Vice President, Customer Success, ID.me
Sanjeet Kaur Bali, SVP, Global Customer Support, Infor
Romeo Leon, Vice President of Customer Success, GoodTime
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14:45
Main stage
Fireside Chat: Global Success Stories: Scaling Customer Success Across Cultures
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15:15
Exhibition & networking
coffee break
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15:45
Main stage
Cross-Functional Synergy: Driving Customer Success Through Collaboration
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16:15
Main stage
Fireside chat: The many faces of CCO: Balancing CS, Support, and Professional Services
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16:45
Main stage
Chairperson closing remarks
Nick Chang, VP Customer Experience, Zededa
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17:15
Exhibition & networking
Networking happy hour
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