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April 30, 2025
4290 El Camino Real
4290 El Camino Real
Palo Alto

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What's on
April 30
April 30
April 30
09:00
Main stage
Chairperson opening remarks
Nick Chang, VP Customer Experience, Zededa
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09:15
Main stage
Cracking the C-suite code: Shaping customer-centric mindsets, driving growth
Deepak Sharma, Chief Client Strategy Officer, Photon
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09:45
Main stage
Resilience through retention: Harnessing customer success to strengthen business stability
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10:15
Exhibition & networking
Coffee break
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10:45
Main stage
The customer's lens: Seeing your business through their eyes
Harshita Banka, VP, Customer Experience, Infor
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11:15
Main stage
Future-ready customer functions: Identifying the best AI solutions
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11:45
Main stage
Breaking Silos, Building Success: C-Suite Strategies for Cross-Functional Customer Success
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12:30
Exhibition & networking
Lunch
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13:30
Main stage
NPS - The Most Controversial CS Metric - Here's How You Can Make It Work
Boaz Maor, Chief Customer Officer, Talech
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14:00
Main stage
As a CCO, should you report to CEO or CRO?: The evolving role of CS in driving revenue
Maranda Dziekonski, Vice President, Customer Success, ID.me
Sanjeet Kaur Bali, SVP, Global Customer Support, Infor
Romeo Leon, Vice President of Customer Success, GoodTime
Sherrod Patching, VP, Customer Success, GitLab
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14:45
Main stage
Hosted roundtable discussions: The biggest challenges facing CCOs today
Nick Chang, VP Customer Experience, Zededa
Ishan Gupta, VP of Customer Success, Paper
Mark Higginson, Chief Customer Officer, ScreenSteps
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15:15
Exhibition & networking
Coffee break
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15:45
Main stage
Automated effort for maximum impact: Streamlining account planning with AI
Lane Hart, VP, Customer Success, Atlan
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16:15
Main stage
The evolution of customer success: From reactive support to strategic revenue drivers
Avi Avital, VP, Customer Success, NimbleWay
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16:45
Main stage
Chairperson closing remarks
Nick Chang, VP Customer Experience, Zededa
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17:00
Exhibition & networking
Networking happy hour
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