Join Avi Avital, VP of Customer Success at NimbleWay, as he explores how Customer Success has transformed from a reactive support function into a strategic engine for revenue growth. In this keynote, Avi will share real-world insights on elevating CS beyond issue resolution, focusing on proactive engagement, value realization, and commercial impact. He’ll unpack how leading organizations are aligning Customer Success with revenue goals, leveraging data to drive smarter decisions, and positioning CS teams as critical partners in expansion and retention. Expect a forward-looking perspective on what it takes to turn Customer Success into a true driver of business outcomes and a seat at the executive table.