Beth has spent nearly two decades building Customer Success functions from scratch and turning around struggling accounts, specializing in B2B SaaS sold to large enterprise organizations. Her sweet spot is translating complex technologies into business value that earns executive buy-in. And she specializes in high-touch CS programs for large enterprise accounts where technology transformation, change management, and user adoption are critical to success. She's scaled CS teams that took revenue from tens of thousands to millions, reversed major churn situations into growth, and maintained 100% retention at enterprise accounts. She's presented strategy in board rooms, managed P&L, and coached teams through high-stakes situations. Currently co-founder and CCO at an early-stage startup, where She's built and led our post-sales operations and customer programs. Beth thrives where Customer Success is seen as strategic, not just operational. She is always happy to connect with fellow CS leaders navigating scale, retention, or team-building challenges.