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Boaz
Maor
Chief Customer Officer
Redirect Health
A serial start-up executive with passion for Customer Success. Particularly experienced with growth and expansion-phase start-ups in B2B SAAS, Software and Services. Boaz enjoys leading and scaling small to mid-size global teams requiring significant change management to achieve sustainable growth. He is a highly regarded for leadership skills, globalization, personal drive and analytical problem solving leading to team-customer alignment, driving rapid program expansion, and developing team cohesion during fast growth.
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30 April 2025 13:30 - 14:00
NPS- the most controversial CS metric: Here's how you can make it work
82% of respondents to a recent survey we ran stated they track NPS. But, only a third view it as very valuable. In the same survey, only half of CEOs found it useful. Does this mean NPS is a useful vanity metric? Based on our research, deficiencies in the way NPS is implemented is the key reason it does not live to its potential. Join this session to understand the trade-offs, pros and cons of NPS, learn the Best NPS Methodology we have ever seen to deploy it and acquire a practical set of playbooks to implement it well in your organization.