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Deepak
Sharma
Chief Client Strategy Officer
Photon
Deepak Sharma is a seasoned Customer/Client Success and Operations Executive with over 25 years of leadership experience, specializing in crafting scalable frameworks and driving transformative strategies. Deepak is currently the Chief Client Strategy Officer at Photon. Along with leading the Customer Success/Client Outcomes, Digital Strategy and Pre-sales he works directly for the Co-founders and the company board on key transformational and operational initiatives. Known for his ability to motivate and inspire, Deepak has consistently delivered exponential growth for organizations through innovative solutions in Customer Success (CS), Gen AI, and digital transformations. His operational expertise, paired with a vision for long-term value creation, positions him as a trusted leader across industries such as B2B, High Tech, Retail, and Hospitality. Deepak’s life mantra—“Make work-life smoothies every day”—reflects his resilient and balanced approach to personal and professional challenges.
30 April 2025 09:15 - 09:45
Cracking the C-suite code: Shaping customer-centric mindsets, driving growth
Customer Success (CS) has been around for over 15 years now and CCOs are still challenged in C-suite and board rooms. How do you transform one mindset at a time and scale to create an urban legend on the value delivered by your CS organization?