As a seasoned leader at the intersection of technology and customer success, Emily thrives on pioneering strategies that drive not just success, but lasting value for the company and its customers. Her journey in tech leadership has been marked by an unwavering commitment to elevating customer experience, harnessing technology as a tool for transformative solutions, and managing the team as a player/coach; She's in the trenches with the team. With a keen understanding of the evolving tech landscape, She's always questioned "is there another, better way?" and allow the team to have time and space to develop creative solutions that elevate the business and CX as a whole. Through her tenure, She's navigated the intricacies of customer success, product constraints, engineering prioritization and tough negotiations, both internal and external. Her approach blends strategic vision with an empathetic message, ensuring alignment between technological offerings and the genuine needs of our customers. Emily's passion for fostering growth extends beyond metrics; it's about fostering enduring relationships and a culture that places the customer at the heart of every decision.