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Gemma
Versace
Global Chief Client Officer
X-Team
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30 April 2025 11:45 - 12:30
Breaking silos, building success: C-suite strategies for cross-functional customer success
Customer success is not just a department—it’s a company-wide mandate. In this executive-level panel, industry leaders will share how they’ve aligned product, marketing, revenue and success to create a unified customer experience that drives retention, loyalty, and growth. Discover proven strategies to break down silos, foster collaboration at scale, and embed customer-centricity into the fabric of your organization. Walk away with actionable insights to strengthen cross-functional synergy and drive lasting business impact.