At Infor, Harshita is transforming post-sales CX strategically, operationally, and digitally via data-driven & persona-based customer journey maps & lifecycle nurture programs. She co-authored the PLG ebook and spearheaded digital CS strategy & playbook for the CS industry. Most recently, Harshita built and led a global post-sales team for Gainsight’s hyper-growth Product PX, working with product and CS leaders of all company sizes in helping them strategize and execute on PLG, CX, and digital-led strategies for their organizations.