Accountant by education, CS by profession & a DJ by passion! At Infor, transforming Post-Sales Customer Experience - Strategically, Operationally, and Digitally via data-driven & persona-based Customer Journey Maps & Lifecycle Nurture Programs. She co-authored the PLG ebook and spear-headed “Digital CS” Strategy & playbook for the CS industry. Most recently, she build & led global post-sales team for Gainsight’s hyper-growth Product PX, working with Product and CS Leaders of all company sizes in helping them strategize and execute on PLG, CX and Digital Led strategies for their organizations.